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Connecting Ringover

Connect Ringover to Giig so your call notes, AI summaries and call recordings pull in automatically

Written by Luke Pitkin

Make the call, Giig does the paperwork. Here's how to hook Ringover up.

Hey! Luke here, founder of Giig šŸ‘‹

If your team lives on the phone through Ringover, this one's for you. Once it's connected, your call notes, AI summaries and call recordings all pull into Giig and land on the right candidate or contact, so nobody has to remember to type up "called, no answer" ever again. It takes about ten minutes, and most of that is copying and pasting between two tabs. Here's what we'll cover:

  • Grabbing your Ringover API key

  • Connecting Ringover in Giig

  • Matching your team to their Ringover IDs

  • Setting up the webhooks so your calls land in Giig

šŸ’” Pro tip: open Ringover and Giig side by side in two tabs before you start. You'll be bouncing between them a fair bit.

Step 1: Copy your Ringover API key

  1. Log into your Ringover Dashboard

  2. Go to Developer, then API

  3. Click the copy icon next to your Live API Key

Treat this key like a password. Paste it into Giig and nowhere else.

Step 2: Connect Ringover in Giig

  1. In Giig, click the settings cog, top right, and go to Integrations

  2. Click Connect under Ringover

  3. Paste your Ringover API key into the API Key box and click Connect

Once it's connected, the Ringover screen in Giig asks for a Ringover ID for each person in your team, and shows your own unique Webhook URL. You'll need both in a minute.

Step 3: Add your team's Ringover IDs

This is how Giig knows which call belongs to which person.

  1. In Ringover, go to Settings, then Users

  2. Under each person's name you'll see an ID, something like APIID24322608. Copy just the number part (24322608). Whatever letters are in front of it, it's only ever the numbers you need

  3. Paste it next to that person's name on the Ringover screen in Giig

  4. Repeat for everyone in your team, then click Save Ringover IDs

šŸ’” Pro tip: only copy the numbers. Paste the letters in as well and Giig won't match the calls to anyone.

Step 4: Set up the webhooks

Webhooks are just Ringover tapping Giig on the shoulder every time a call happens. Here's how to switch them on:

  1. Copy the Webhook URL from the Ringover screen in Giig

  2. In Ringover, go to Developer, then Webhooks

  3. Under Call Event, switch on Activate webhook

  4. Paste your Giig webhook URL into each of these boxes: Calls answered, Calls ended, Missed calls, Voicemail and After-Call Work

Don't skip After-Call Work (it's further down the list). That's the one that sends Giig anything you change after you hang up, like a tag you add to the call later.

And that's it, you're all good to go. Make a call and the notes, AI summary and recording will pull straight into Giig.

šŸ“¹ Watch a Full Giig Walkthrough

Need a hand?

Look, software's only useful if it actually helps you place people faster, that's the whole point of Giig. If something's not clicking, or you think a feature's missing that would make your life easier, tell me. I'm not a faceless support team, I'm the guy who built this thing. Email me: support@giighire.com

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