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How your Ringover calls show up in Giig

Where your Ringover calls land in Giig, what the outcomes mean, and how to play recordings and read AI summaries

Written by Luke Pitkin

No more "called, no answer" typed out forty times a day. Here's what Giig does with your calls instead.

Hey! Luke here, founder of Giig 👋

Every call you make or take in Ringover lands on the right candidate or contact in Giig, with the outcome, how long it lasted, the recording and an AI summary of what was said. You don't type a thing. Here's where to find it all and what it means:

  • Finding your calls on a record

  • What each call note shows

  • What the outcomes mean

  • Filtering to just your calls

  • Seeing all your calls in Reports

Finding your calls on a record

  1. Open the candidate or contact you spoke to

  2. Click the Notes tab

Calls have a little red phone icon next to them, so you can tell them apart from notes, emails and meetings at a glance.

What each call note shows

  • Who was on the call from your team, shown by their profile picture

  • The type, e.g. General, Follow Up or Candidate Spec. This comes from the tag you put on the call in Ringover (no tag means General)

  • The outcome, e.g. Connected or Voicemail

  • Call Duration and a play button to listen back to the recording

  • The AI summary of the conversation: what it was about, anything agreed and any next steps

You can Edit any call note to add your own thoughts, or Delete it if it's a pocket dial.

Why some summaries are longer than others

Two things decide how much detail you get:

  • Your Ringover plan. If you've got Empower (Ringover's AI add-on), you get a proper breakdown: the purpose of the call, key points, decisions and action items. Without it, you get a shorter, basic summary

  • How long the call was. A two-minute chat gives the AI more to work with than a ten-second "can I call you back?". Really short calls just show Call completed. No note created. The recording's still there

What the outcomes mean

  • Connected: you spoke to them

  • Voicemail: they didn't pick up and you left a voicemail

  • No Answer: they didn't pick up and you didn't leave a message. You'll see Call Missed. No note created.

Filtering to just your calls

On a busy record, the notes pile up fast. Use the filters at the top of the Notes tab:

  1. Set Show All Categories to Call

  2. Narrow it down further with All Users (who was on the call), Show All Outcomes or Show All Types

Seeing all your calls in Reports

Every Ringover call counts towards your call numbers in Reports, so you can see how much time you're actually spending on the phone.

  1. Click Reports in the left menu

  2. Look at Candidate Calls (under Candidate Outreach) and Contact Calls (under Contact Outreach), split into Connected, Voicemail and No Answer

  3. Click the expand arrow on either one to open the Breakdown Report, which lists every call with its summary, outcome, type and who was on it

  4. Click Export Data if you want it in a spreadsheet

💡 Pro tip: filter the report by recruiter and date and you've got your weekly call stats sorted for the Monday meeting. No more guessing.

📹 Watch a Full Giig Walkthrough

Need a hand?

Look, software's only useful if it actually helps you place people faster, that's the whole point of Giig. If something's not clicking, or you think a feature's missing that would make your life easier, tell me. I'm not a faceless support team, I'm the guy who built this thing. Email me: support@giighire.com

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