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Tagging your Ringover calls

Set up call tags in Ringover that match Giig's note types, so every call files itself under the right type

Written by Luke Pitkin

One click on the call, and your note files itself. Here's how to set your tags up so it works.

Hey! Luke here, founder of Giig 👋

Every note in Giig has a type: General, Cold Outreach, Candidate Spec, Interview Feedback and so on. When a Ringover call has a tag with exactly the same name, Giig uses it as the note type. So tag a call Interview Feedback in Ringover, and it lands in Giig as an Interview Feedback note, ready to filter and report on. Here's what we'll cover:

  • The tag names that match Giig

  • Setting the tags up in Ringover

  • Tagging a call

  • What happens to tags that don't match

The tag names that match Giig

These are Giig's note types. Your Ringover tags need to be identical, capital letters and spaces included. So Follow Up works, follow up and FollowUp don't:

  • General

  • Cold Outreach

  • Introduction

  • Qualification

  • Candidate Spec

  • Follow Up

  • Retention

  • Interview Preparation

  • Interview Feedback

  • Offer

Setting the tags up in Ringover

You only do this once, and you need to be a Ringover admin.

  1. Log into your Ringover Dashboard

  2. Go to Settings, then Call tags

  3. Click Add tag and type the first tag name from the list above, exactly as it's written

  4. Repeat until you've added all the ones your team will use

💡 Pro tip: you don't need all ten. If your team only ever does Cold Outreach, Candidate Spec and Follow Up calls, just add those three. Fewer tags means people actually use them.

Tagging a call

  1. While you're on the call, click Tags in the Ringover call panel

  2. Click the tag you want. Pick one type per call, a call can't be a Candidate Spec and an Offer at the same time

Missed it during the call? Open Call logs in Ringover and click the tag icon next to the call. The note in Giig updates to match, so you can tag after you hang up too.

Then check the record in Giig. The note shows your tag as its type, right next to the outcome.

What happens to tags that don't match

Nothing gets lost. If a call has a tag that isn't one of Giig's note types (say, Hot Lead), the note type stays as General and the tag is added to the end of the note, like this: [Tags: Hot Lead]. So you can still search for it.

If a call you tagged shows up as General, check the spelling and capitals of the tag in Ringover. That's nearly always the culprit.

📹 Watch a Full Giig Walkthrough

Need a hand?

Look, software's only useful if it actually helps you place people faster, that's the whole point of Giig. If something's not clicking, or you think a feature's missing that would make your life easier, tell me. I'm not a faceless support team, I'm the guy who built this thing. Email me: support@giighire.com

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