The questions everyone asks about Ringover and Giig, answered without the waffle.
Hey! Luke here, founder of Giig đ
Ringover is a cloud phone system, and it's the first phone system we've plugged into Giig. These are the questions we get asked on almost every demo, so here they all are in one place.
What does the integration actually do?
You make and take calls in Ringover. Each call is matched to the candidate or contact with that phone number in Giig, and logged on their Notes tab with the outcome, call duration, the recording and an AI summary of what was said. It also counts towards your call numbers in Reports. More on that in How your Ringover calls show up in Giig.
Can I call people straight from Giig?
Yes, with the Ringover Chrome extension. Install it, log in, and phone numbers in your Giig Candidate Database get a Ringover button you can click to call. Numbers need to start with a country code (like +44) for the button to show. See Making and answering calls with Ringover.
Which Giig plan do I need?
You need to be on Giig Plus or Giig AI to connect Ringover. There's nothing extra to pay on top, it's included in both.
Do I need a Ringover account?
Yes. Ringover is its own product with its own subscription, paid to Ringover. Giig connects to it, it doesn't replace it. Any Ringover plan works, so pick whichever suits your team on Ringover's pricing page.
Do I need Ringover's AI to get summaries?
No, but it helps. You get a basic summary without it. With Empower, Ringover's AI, you get a much better one: the purpose of the call, key points, decisions and action items.
Is it a monthly contract?
It's up to you, on both sides. Giig and Ringover each offer rolling monthly plans, or annual if you'd rather commit for the year. And you don't have to pick the same for both.
What comes through into Giig?
Calls you make and calls you answer, with anyone who's already in your Giig database
Outcomes: connected, no answer or voicemail
Call recordings
AI summaries
Call tags, including ones you add after the call (they set the note type, see Tagging your Ringover calls)
What doesn't come through (yet)?
Calls with people who aren't in Giig. If the number isn't on a candidate or contact, the call is ignored. Add them to Giig first
Text messages (SMS) and WhatsApp. You can still send them from Ringover, they just won't show in Giig yet
Caller ID from Giig. When someone rings you, Ringover won't show their name from your Giig records yet
Want any of these? Tell us. It genuinely helps us decide what to build next.
Does it work on my mobile?
Yes. Ringover has a mobile app, so you can make and take calls on the go, and they land in Giig just like calls from your desk.
Does everyone in my team need to be set up?
Yes. Each person needs to be a Ringover user, and their Ringover ID needs to be saved against their name in Giig. See Adding or removing team members from Ringover.
What happens to someone's calls when they leave?
They stay put. Every call they made stays on your candidates' and contacts' records, recordings and summaries included.
Who can listen to the call recordings?
That's up to you. You can let everyone listen to each other's recordings, or keep it so people can only hear their own calls. You set it separately for Managers and Users.
In Giig, click the settings cog, top right, and go to Team
Scroll down to Team Access and open Notes
Next to Can listen to recordings on notes?, pick All or User Only for Manager and for User
Click Save
Changes kick in the next time that person's session refreshes.
I already use a different phone system. Can I connect that instead?
Not yet. Ringover is the first, and more are on the way. If there's one you'd love to see, email us and tell us which.
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Need a hand?
Look, software's only useful if it actually helps you place people faster, that's the whole point of Giig. If something's not clicking, or you think a feature's missing that would make your life easier, tell me. I'm not a faceless support team, I'm the guy who built this thing. Email me: support@giighire.com