In order to accomplish this, you will need to "cancel" the response of the form submission.

If needed, you can perform a refund for the charge and "cancel" the response of the form submission as well.

Note: We do not delete any data from our platform. This action is to remove the response from Form Answers reporting only; if a transaction occurred with the form response, that transaction will still populate on Financial Transactions reporting.

Use the search box to find the record:

Note: you can search by Name, Email, Confirmation Code, or Transaction Code.

Click on the name of the response record you would like to cancel:

To cancel the form response without performing a refund, use the "Cancel" button in the left hand column:
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Verify you'd like to cancel the response by clicking "Yes":

Then the response should be canceled!

If you need to cancel the form response but also perform a refund, click the "Cancel and Refund" button:

That will bring up the Refund menu, where you can verify the refund options and it will have the "Also Cancel Response(s)" boxed checked. Verify the information and then click "Refund":

Then the transaction will be refunded and the form submission response canceled!

If you have any questions, please reach out to our team.