In order to see Failed Transactions on a report, you will need to create a Financial Transactions Report.

When you get to the Report Definition page of your Financial Transactions Report, there is an area for you to edit in Section 1 labeled "Advanced Settings."

Click the edit button on the right of the Advanced Settings section. This will allow you to choose whether or not you would like to include failed transactions in your report. If you would like to include failed transactions, select the option that says, "Include incomplete and failed transactions in my report," and click "Save."

Any unsuccessful/failed transactions will now appear in your report.

*If you would like a report of ONLY failed transactions, you will need to add a filter to your report.

Go to Section 3, and click on the "Add Filter" button.

Since you want to remove any successful transactions from the report, you are going to apply a filter under the Money category called Result. Result is the credit card messaging that is returned with every transaction, whether failed or successful.

Since you do not want successful transactions listed in the report, you need to make sure the Criteria "is not," with the response being "Success," and click "Save."

This will remove all transactions that were successfully processed, leaving you a list of only failed transactions.

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If you need any assistance with Failed Transactions reports, please contact enterprise-support@givegab.com.
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