If your organization is hosting an event and you want to allow multiple registrants/guests to register on one form without the registrants submitting, reloading, and filling out the form multiple times, you can utilize our Multi-Registration feature.
The Multi-Reg feature allows multiple registrations for an event without reloading the page to generate a new form for a new registrant/guest; the feature also allows for one method of payment to be used for the full registration.
To enable Multi-Registration on a form, please follow the below steps:
1. At the Form-Level, go the the Form Display tab:
2. Within that Form Display tab, go to the Form Display section and click "Edit" on the upper right-hand side:
3. Change the display format to Multi-Page and click "Save."
It is important to note that Multi-Registration will not work on single page forms. The format has to be multi-page or the platform will not allow you to enable the Multi-Registration feature.
3. Once your Display Format has been updated to Multi-Page, click on the Registration Types tab:
4. Scroll down to the Additional Settings section, and click "Edit" on the right-hand side:
5. Next to Multiple Registrations, click "Multiple individual registrations at a time," and then click "Save."
You have now enabled Multi-Registration for your form!
Multi-Registration Form View:
Once all of the questions have been answered for the initial registrant, a new button will appear next to the "Continue" button that will allow the individual filling out the form to add another registrant:
The individual filing out the form can either continue on to the payment information, or add another registrant for the event.
When the individual clicks on "add another registrant" the form saves the first registrant's, which you can see listed under "Registrations," and generates the form to be filled out for the other registrant or guest:
Once all the registrants have been added and the "Continue" button is selected, the individual filling out the form will be brought to the Payment Details section. Here they will use only one method of payment to complete the registration:
Multi-Registration in the Platform and Form Answers Reporting:
With multiple registrations are occurring under one transaction, you will notice a few things in the platform:
Each registration will have its own confirmation code.
Each registration will have the same transaction code.
If you search for the registration using the confirmation or transaction code, all of the registrations that were completed on the form while using the "Add Another Registrant" button will appear in the results. This does not mean the transaction was processed multiple times! The search result list is just providing you all of the registrations associated with the one transaction.
This is also something to look out for in reporting. In reports, each registration will appear on the Form Answers Report, which is great! However, it can get tricky when trying to determine the amount paid for the full registration.
Initial Charge is added to the default Form Answers Report template. This shows you the credit card charge at the time of the form submission, which is information you might want on your report for reconciliation purposes. However, the thing to note with Multi-Registration is that each registration will have its own line item, so the Initial Charge column will have the full registration charge on each of those lines. This means that the Initial Charge column total will be inflated.
Due to that, our best practice recommendation is to use the List Price column. The List Price column is within the Money Category:
The List Price column will list out the individual price for each registration, rather than the combined total like the Initial Charge column displays. This will help you reconcile your reports better.
If you have any questions about the Multi-Registration feature or reporting for Multi-Registration, please contact firstname.lastname@example.org.