Occasionally, you may see a few failed transactions that have the message "Gateway Reported Error."
This does not mean that there was an issue with the donor's card or that your forms are not working; this means that there was an issue on the Payment Gateway's end that caused the transaction to fail.
Gateway Reported Error can happen for a few reasons:
The gateway was undergoing maintenance during the time of the transaction, and was unavailable to process transactions.
The gateway was unexpectedly down.
The gateway's connection timed-out, and it was unable to process the request.
If this happens, check with your gateway provider to see if they are experiencing some downtime or encourage your donors to wait a few minutes before attempting the gift again.
If you have any other questions about Gateway Reported Errors, please contact our team at enterprise-support@givegab.com.