The Financials page of your Partner Dashboards provides reporting on balances, payouts, refunds and registration payments (if applicable).
Please note that the reports on the Financials page of your Partner Dashboard only include information associated with the bank account/Stripe ID for your organization. Organizations or pages not associated with your Stripe ID will not be included in the financials tab. Additionally, the Financials reports only includes online donations made through the platform, offline donations are excluded and can be found in other reports on your Partner Dashboard.
Navigating to the Financials Page
The financial tab can be found on the sidebar under "Donations". Under the “Donations” dropdown, you will see the option to select “Financials”:
Financials Page Overview
Within this page there are four main sections:
“Balances”
“Payouts”
“Refunds”
“Registration Payments”
Each of these sections is explored in more detail below.
Balances
This section has three parts: “Donation Transactions”, "Registration Transactions" and “Current” data for your Giving Day.
Donation Transactions and Registration Transactions
These sections provide an overview of donations paid out broken into different categories. Based on the types of fees applied to your Giving Day, it will show a breakdown looking at Gross, Net, along with host fees and GG/platform fees. In addition the historical section breaks down registration payments made.
Donation Transactions:
Gross amount: Sum of all online successful donations including fees
Net amount: Sum of all online successful donations excluding fees
Total number: Total count for all successful online donations
Host fees: Sum of donation fees for host
GiveGab Platform Fees: Sum of donation fees for GiveGab
Processing fees: Bank and Credit Card payment processing fees
Registration Transactions:
Gross amount: Sum of all successful online registration payments including fees
Net amount: Sum of all successful online registration payments, excluding fees
GiveGab Platform Fees: Portion of registration fees for GiveGab
Processing fees: Bank and Credit Card payment processing fees from registrations
Current
This section provides an overview of funds that have been collected but not yet paid out. This helps give an overview of funds yet to be deposited into your associated bank account. To check your Stripe payout schedule please refer to your Project Manager.
Total balance: Sum of all pending Stripe Charges, subject to change
Pending refunds: Any refunds being processed
Pending disputes: Charges disputed with the bank or credit card company
Total in reserve: Sum of pending refunds and disputes
Total balance to payout: The full amount may not arrive in single payout
Payouts
This section provides reporting for each “payout” or deposit into your associated bank account. To view a payout, click on a line item under the “ID” column. Each payout can be viewed in detail to see what transactions are included and can be exported for further review as a CSV file. An email will be sent to you with a link to download the file.
Refunds
This section shows any donations that were refunded to the donor. This data can also be exported as a CSV file to allow for more detailed reporting.
Registration Payments
This section provides a detailed table showing the organizations that registered and what fee amount they paid. It provides the registration date along with the payout date for the corresponding registration fee payment. At the top of this tab, an overview is also provided totaling all organizations in the table. This table can also be exported as a CSV file.