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Teachers Can't Activate Their Account

Mandy Alston avatar
Written by Mandy Alston
Updated over 5 years ago

After teachers have clicked on the Activate My Account link, they will be sent a time sensitive email allowing them to set their secure password. 

  1. Has the teacher been added to the GKIDS2.0 platform? 

  2. Did the teacher Activate their account at https://gkids.gadoe.org/

Trouble Shooting:
The teacher didn't get an activation email.
 - The email may be going to their spam folder.
 - Double check that the platform has the correct email for this teacher.
   Click on Teachers from the left menu to see each teacher and their email in the
   system.
 - A school may have a firewall in place that is blocking the email.

The teacher's link expired.
 -
The activation link is time sensitive. The teacher can click on the Activate My
    Account link again and will instantly be sent a new email. 

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