Ninja Wallet

Merchant FAQs

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34 articles in this collection
Written by Bianca and Alson

What does “User authentication failed” mean?

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Written by Alson
Updated over a week ago

What does Payment Failed: Authentication Attempted mean?

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Written by Alson
Updated over a week ago

When an IPN is processed, if I receive status code 500, does Ninja Wallet let me retry it at a later stage or is it only attempted once ?

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Written by Alson
Updated over a week ago

A transaction is pending/failed but a customer states that they have been charged

The escalation process for pending/failed|charged transactions
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Written by Bianca
Updated over a week ago

Does Ninja Wallet have an operating Sandbox that can be used for testing?

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Written by Alson
Updated over a week ago

What does "Card Declined due to transaction not permitted to cardholder" mean?

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Written by Alson
Updated over a week ago

Transaction declined with reason: CARD_DECLINED

What does this CARD_DECLINED mean?
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Written by Bianca
Updated over a week ago

What does "Lost or stolen card" mean?

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Written by Alson
Updated over a week ago

Refunded transaction still in a 'complete' payment state

The escalation process for refunds in the incorrect payment state
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Written by Bianca
Updated over a week ago

Transaction failed with reason: AUTHENTICATION_ATTEMPTED

What does AUTHENTICATION_ATTEMPTED mean
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Written by Bianca
Updated over a week ago

What does "Lost card" mean?

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Written by Alson
Updated over a week ago

Transaction failed/pending with reason: REQUIRES_3DS

What does REQUIRES_3DS mean
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Written by Bianca
Updated over a week ago

What does "Expired Card" mean?

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Written by Alson
Updated over a week ago

Transaction failed with reason: INSUFFICIENT_FUNDS

What does INSUFFICIENT_FUNDS mean
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Written by Bianca
Updated over a week ago

What does "Exceeds Withdrawal Amount Limit" mean?

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Written by Alson
Updated over a week ago

What does "Cardholder verification failed" mean?

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Written by Alson
Updated over a week ago

Who do I contact to process a refund?

Where to direct your refund queries/requests
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Written by Bianca
Updated over a week ago

When will I be settled?

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Written by Alson
Updated over a week ago

What is the format for a refund request?

How should a refund request look?
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Written by Bianca
Updated over a week ago

What does "Manual Authorization Required" mean?

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Written by Alson
Updated over a week ago

How long will it take for my refund request to be processed?

What is the time frame for a refund request?
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Written by Bianca
Updated over a week ago

Can My Customers Request Refunds Without My Go Ahead?

A guideline to the escalation process
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Written by Bianca
Updated over a week ago

What does "Do Not Honor" mean?

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Written by Alson
Updated over a week ago

How will I know if my refund has been processed?

What is the notification process?
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Written by Bianca
Updated over a week ago

I've received chargebacks, now what?

What do I need to do when I receive chargebacks?
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Written by Bianca
Updated over a week ago

I cannot find the chargeback transactions sent to me

Why is the payment request not found?
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Written by Bianca
Updated over a week ago

What happens if I don't reply in the required timeframe?

What happens if you respond later than 24 hours later
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Written by Bianca
Updated over a week ago

How are the chargeback dispute reasons chosen?

What do the dispute reasons mean?
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Written by Bianca
Updated over a week ago

How Often Will I Receive Chargebacks

When to expect chargebacks
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Written by Bianca
Updated over a week ago

How Do I Pull A Report Of My Transactions?

How to export your transactions
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Written by Bianca
Updated over a week ago

Can I search for transactions by payment states?

How do I find completed/refunded/failed payments
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Written by Bianca
Updated over a week ago

How do I search for transactions?

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Written by Bianca
Updated over a week ago

Can I search for a transaction using the customers email?

What information can I use to search?
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Written by Bianca
Updated over a week ago

I've searched for a transaction but cannot find it

Why is the payment request not found?
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Written by Bianca
Updated over a week ago