What's the issue?
Some candidates experience problems opening links from Globus, making it impossible to respond to shifts and assignments. This is usually caused by outdated data (cache/cookies) stored in the browser on your device.
The fix: Clear your browsing data
Follow the guide for your device and browser combination. You only need to clear "cookies and site data" and "cached images and files" — not your browsing history. Make sure to select "All time" as the time range.
📱 iPhone – Safari
Follow Apple's official guide to clear cookies and cache while keeping your history:
📱 iPhone – Chrome
Follow Google's guide for Chrome on iOS:
⚠️ Make sure to uncheck "Browsing history". Only select "Cookies and site data" and "Cached images and files", and set the time range to "All time".
🤖 Android – Chrome
Follow Google's guide for Chrome on Android, under the section "Delete your browsing history and data":
⚠️ Make sure to uncheck "Browsing history". Only select "Cookies and site data" and "Cached images and files", and set the time range to "All time".
📱 Samsung – Samsung Internet
Follow Samsung's guide, under the section "How to clear history, cache and cookies":
⚠️ In the last step: uncheck "Browsing history" before tapping delete.
What do I do after clearing my browser?
Try opening one of the links you received from Globus again. The issue should now be resolved.
If you're still experiencing problems, please reach out to us, and we'll help you further.