Release Version 1.16 (04.09.2024)
Ready for 24/7 opening hours? Invite your customers into Globus and collaborate in real-time!
How can I activate the self-service module?
Send us a message and we will help you with activation and help setting it up.
We are excited to announce the launch of a new self-service module on the Globus.ai platform that dramatically changes how staffing agencies, recruiters, and customers interact and collaborate. By inviting your customers, you enable them to take control of their staffing processes, allowing them to place and manage their own orders, see the real-time availability of candidates, add their own candidates to the platform, and directly book candidates themselves. This marks a significant step towards automation, full self-service, and round-the-clock accessibility.
How can I activate the self-service module?
Send us a message and we will help you with activation and help setting it up.
Key features:
Customer self-service portal: Customers are invited into Globus where they can place new staffing orders, manage existing orders, and oversee the entire process, all from one centralized platform.
Real-time candidate availability: Customers can view the real-time availability of candidates, ensuring they can make informed decisions quickly and book the right talent for their needs without delay.
Add own candidates: Customers can add their own candidates to the platform, giving them a comprehensive view of all recruitment activities in one place. This feature allows for seamless integration of both agency-provided and customer-provided candidates, ensuring full transparency and control.
Direct candidate booking: The self-service portal allows customers to directly book available candidates, streamlining the staffing process and reducing the need for intermediary steps.
24/7 access: With the self-service portal, your customers can manage their staffing needs at any time, from anywhere, ensuring that their operations continue smoothly even outside traditional business hours.
Benefits for staffing agencies:
Increased efficiency: By enabling your customers to manage their own staffing needs, your agency can focus on more strategic activities, such as candidate sourcing and relationship building, rather than routine order processing.
Enhanced customer satisfaction and loyalty: Offering a self-service option improves customer satisfaction by providing them with greater control, flexibility, and convenience in managing their staffing requirements.
Scalability: As your customer base grows, the self-service feature allows you to scale your operations without a proportional increase in administrative tasks, driving efficiency and profitability.
Streamlined communication: Automating order placements and bookings reduces back-and-forth communication, freeing up your recruiters to focus on higher-value tasks.
Opportunity to offer a full staffing platform: With the ability for customers to add their own candidates, your agency can now offer a comprehensive staffing solution that covers both agency and in-house recruitment needs, strengthening your role as a key partner in their talent acquisition strategy.
Benefits for recruiters:
Reduced administrative burden: With customers managing their own orders and bookings, recruiters spend less time on administrative booking tasks and more time on talking to customers, sourcing, vetting, and placing the best candidates.
Focus on quality: The automation of routine tasks allows recruiters to focus on the quality of candidate placements, ensuring a higher success rate and better matches for your clients.
Better candidate utilization: Real-time visibility into candidate availability ensures that recruiters can better manage candidate placements, minimizing idle time and maximizing workforce efficiency.
Benefits for customers:
Autonomy and flexibility: Customers now have full control over their staffing needs, with the ability to place and manage orders, check candidate availability, add their own candidates, and make bookings directly through the platform, all on their own schedule.
All recruitment needs in one place: By adding their own candidates to the platform, customers can centralize all their recruitment activities, making it easier to manage and track both agency-supplied and in-house candidates from a single dashboard.
Faster response times: The self-service portal allows customers to respond to staffing needs instantly, reducing the time it takes to fill positions and ensuring they have the right staff when they need them.
Improved transparency: Customers can track the status of their orders and candidate bookings in real-time, providing them with greater transparency and confidence in the staffing process.
24/7 access: No more waiting for business hours—customers can manage their staffing requirements at any time, ensuring they are never left short-staffed during critical periods.
This new feature is a game-changer for both you and your clients, offering unprecedented levels of control, efficiency, and convenience. With the ability to integrate their own candidates into the platform, your customers can now enjoy a complete staffing solution that meets all their recruitment needs in one place. We’re excited to see how it will transform your operations and enhance your service offering.
Release Version 1.15.1 (04.09.2024)
Increased automation:
Previously you needed to send SMS or email manually to candidates who accepted, but was not assigned to the job. We now allow you to automate sending of SMS and/or emails to candidates who were not assigned. Contact your Customer success responsible to enable this option.
New AI engine:
We have upgraded our AI engines, and the results are truly impressive, both on the parsing and text understanding side, but also our text and schedule generation have gone through a significant upgrade. We have built on the latest available models from OpenAI, and here are some examples of what you get:
Generate engaging text from scratch:
Translate to any language or modify the style (choose any 'recipe')
Here we can add more 'recipes,' whether it's "tone of voice," translations, communication style—whatever you wish! 🙂
There's also a solid upgrade to the scheduling feature:
Improved sorting:
Click on the headers to quickly sort on candidate information and statistics. Do you want to sort by the candidates you sent the most orders to? Click the "Orders sent" column header. Want to see who declines the most or not respond, and give them a call? You can easily identify this with the new sorting functionality.
Show a warning message during the sending of availability requests, if a candidate is unsubscribed
Other honorable mentions and improvements:
Parsing improvements, including improvements for Bemlo and Medlo orders
Design improvements, including automatic redirection to order page, and remembering last visited segments
Webtemp integration improvements
Support for translations via the Recman API
Release Version 1.15 (08.08.2024)
What’s New with GPT-4o:
Enhanced understanding of language: GPT-4o offers a significant boost in understanding of texts and languages, particularly in schedule parsing. You will notice a marked improvement in how our system interprets and organizes data from emails and portals
Improved understanding of dates and schedules: GPT-4o excels at distinguishing between shifts and periods, providing more precise and reliable scheduling information
Better handling of edge cases: The new AI is adept at dealing with complex and unusual scenarios, ensuring that even the most intricate details are parsed correctly.
Orders table redesign
Select the right orders to work on!
When the order page and your order inbox fills up (which is a good thing!), it becomes harder and more difficult to stay organized and up to date. That's why we have included several improvements to help you stay on top of your inbox and prioritize the most urgent, important and valuable orders.
Click the headers to sort every column! Click the header name to sort alphabetically or from oldest to newest or vice versa, or sort by the role name. You can play around by clicking the header names and see what happens.
Redesign of the Order Segments on the left side, placing My Segments on top, and arranging the recommended Segments more intuitively and according to your workflow.
Order source and actions in one click
Quick preview of emails and orders from job portals in the side panel!
Simply click the Details button on an order to bring out the side panel with the original order (email or portal) from the customer in the Source tab, or click the Details tab for an AI generated summary of the order, and skills required for the job. This also includes an auto-generated summary for the candidates to read! You're welcome! 🙂
Bulk actions
Easier to work with many orders and choose what orders to work with, as you can now select multiple orders and perform actions such as tagging, closing (to keep a clean inbox), or sharing multiple orders (contact your Globus contact person to learn more about how you can share orders from Globus to 3rd party applications).
Tags for orders
In the previous release, we introduced order Tags. With bulk actions, you can now Tag multiple orders at the same time!
Pro-tip: Combine search, filtering and segmentation, and bulk actions to make the most out of the new product features. Create a set of important tags that you want to use and be consistent. Maybe you want to mark orders from certain customers as prioritized, time critical, strategically important, high value or label orders according to what you need in statistics view; order lost to competitor, assignment extended, etc. With flexible tags, the opportunities are endless. You can set the labels directly on the order, or have the tag labels assigned automatically on every order from the customer or department. You choose!
Bemlo integration
We can now access orders in the Bemlo portal, including schedules and more information about the orders. Please contact your Customer Success Representative for more information on how to access this and enable the new feature!
Other improvements:
Improvements in Integration with Webtemp
Recman integration includes Service Type
Release Version 1.14 (04.07.2024)
Use tags to organize your inbox and streamline your work with orders:
Problem Solved
We've heard from many of you that grouping orders based on certain traits or characteristics would significantly improve your workflow. Whether you need to:
Mark orders from specific customers as prioritized, time-critical, strategically important, or high value.
Label orders to reflect various statuses or outcomes, such as "order lost to competitor" or "assignment extended."
With our new flexible tagging system, the possibilities are endless. You can:
Set tags directly on the order.
Automatically assign tag labels to every order from a specific customer or department.
This customization allows you to tailor the system to your unique needs and ensures that important orders are easily identifiable and actionable.
What's New
Introducing tags on orders! This new feature enables you to:
Segment and filter: Use tags to improve your work with segmentation and filtering. Create tags that reflect the categories important to you and apply them as needed.
Enhanced search: All tags are searchable using the search field, making it easy to find specific orders or groups of orders quickly.
Organized inbox: Quickly sort, filter, or search for the tags you create to keep your inbox organized and efficient.
Reporting integration: The tags you create are also integrated into the Statistics and Insights reports, providing you with deeper insights and more detailed analytics.
Example: If you want to see how many orders you have lost to customers, and keep track of this manually, create a tag for it - and you can monitor it as a metric in your statistics over time:
It is easy to set tags on individual orders and/or per customer / department.
To automate tag setting on new orders, simply set them on the customer or department level and the tags will be applied to all new orders coming in:
Read order details from Bemlo portal
Problem Solved
Information in the emails from Bemlo is limited, so you may need to go into Bemlo to see more details about requirements, schedule and other relevant information. With Globus' new integration, we can now read this information into Globus for you. Please contact your CS representative for more information on how to enable this functionality.
What's New
All new orders from Bemlo will be available with more detailed information in Globus, without needing to log in to the Bemlo portal to check every order. Quickly review it in Globus and evaluate whether you want to work with this order. Remember to set yourself as responsible for the customer in Globus to be notified on new orders from the customer!
Tell your candidates where to go!
Problem Solved
Save time and emissions! Instead of googling customer locations and candidates' home addresses, you now have it at the click of a button.
What's New
In the order, simply click the directions symbol, and Globus will (together with Google Maps), tell you where to go.
💪Other improvements:
Mobile improvements: Improvements in the design and front-end now makes it easier to use Globus.ai on mobile. We recommend holding your phone in landscape mode (sideways) for a better experience. Bookmark the page (https://app.globus.ai) in your browser and use Globus 'on the go'.
Allowing presentation, approval and registration of candidates who are partially available in period. Blocking of this is removed so that it's possible to continue registration of partially available candidates
The new module 'Order sharing to 3rd party systems' (e.g. automatic sharing orders to websites, publishing job positions to ATS system or connecting with Social media) will also include values that are not yet connected to your internal customers, departments or roles.
'Remove tags' functionality is added to the Candidates multi-select options (Will be released July 9th)