It happens more often than you’d think! Before you reach out, please:
Wait 3 full business days. Carriers often mark packages as "Delivered" when they are actually just around the corner.
Check the "hidden" spots. Look behind porch pillars, under mailboxes, or with apartment managers.
Ask the neighbors. A little sisterhood goes a long way—it might have landed next door!
Contact your local Post Office. They have GPS coordinates for where the package was scanned.
What if it's still missing?
With Navidium Shipping Protection: If you added this at checkout, we’ve got your back! We will process a replacement for you.
Without Protection: Unfortunately, if the carrier confirms delivery to the correct address and protection wasn't added, we cannot offer a free replacement. Or reach out to us and we'll see what we can do!