What the AI agent can handle directly

How escalation and callback paths work

Where operators configure tone, policy, and handoff behavior

The Hook - The AI Voice Agent Live: Time: 3 minutes Path: /admin/leads > AI Calls tab Open the admin dashboard in one browser tab Navigate to Leads & Calls > AI Calls tab Have your phone ready to make the demo call Ensure the Call Center panel is visible (right sidebar) "Let me show you what makes Storify different. I'm going to call your facility's AI agent right now, and you can watch everything happen in real-time." Step Action What to Say ------ -------- ------------- 1 Dial the demo facility number "I'm calling as a potential customer..." 2 AI answers, greets caller "Notice how it picks up instantly - no hold music, no IVR menus" 3 Point to the dashboard "See?

AI Voice Agent: Q: What if the AI can't handle a request? It recognizes limitations and offers to transfer to human staff or leave a callback request.

Communications Center: Path: /admin/communications Channel Features --------- ---------- AI Calls Real-time transcript, tool calls, sentiment SMS Templates, automation, delivery tracking Email Templates, campaigns, open tracking Portal In-app notifications "Unified communications - every customer interaction in one place. AI calls with live transcripts, SMS and email with templates, all logged to the customer record." ---

Objection Handling: "That's great - and Storify can complement your existing system. Many facilities use us for AI calls and customer acquisition while keeping their PM system for accounting.

Pair this guide with the communications and automation guides for a fuller operating picture.