MyGo1 is being retired. All customers will migrate to Go1 Learn in 2026. Learn about the migration or view Go1 Learn user roles and permissions here.
Learning and development needs differ across roles and departments within an organization. Human Resources and Learning & Development teams require comprehensive oversight, line managers focus on their direct teams, and individual learners concentrate on their own learning objectives.
To meet these needs, the Go1 Platform offers various user role types, each with distinct permissions. Roles ensure that each user sees only what they need, allowing them to focus on the job at hand.
Users can hold one or multiple roles at the same time. Below is a detailed breakdown of major and minor roles, along with their respective capabilities.
Major Roles
1. Learner
Can undertake learning
Can report on their own training via certificates/transcripts
Note: All users in Go1 have the Learner role by default, regardless of any additional roles.
2. Manager
All Learner capabilities
Can report on learners they manage
Can manage some profile fields in their team
Can add new users (automatically added to their team)
Can assign learning at an individual team level
3. Content Administrator
All Administrator capabilities
Except:
Cannot access Integrations
Cannot access Portal Settings (except Portal Content Selection) This restriction ensures that Content Administrators focus solely on managing content without altering critical system configurations or integrations.
4. Administrator
All Learner capabilities
Report on all learners
View course feedback via Insights
Manage all users (add, block, edit profiles)
Assign learning to anyone
Create groups, courses, and other learning resources
Assign Course Authors and Assessors
Configure portal settings and integrations
Control Go1 Premium content visibility
Edit any course content/settings
Report on all user progress
Mark assessments for all users
Add/remove authors and assessors
Mark attendance for events
Minor Roles
5. Course Author
(Restricted to assigned courses)
Edit course content/settings
Report on enrolled user progress
Mark submissions
Add/remove authors and assessors
Mark attendance for events
6. Course Assessor
(Restricted to assigned courses)
Mark attendance for events
Mark assessments/long-answer questions
Report on user progress in the course
Note: If there is only one assessor, they handle all course enrollments. For multiple assessors, authors/admins assign learners to each assessor.
How roles work together
Roles in Go1 are additive. Every user holds the Learner role by default, and additional roles build on top of each other rather than replacing one another.
Go1 has four named roles:
Learner — the base role, held by all users
Manager — adds team oversight permissions to the Learner role
Content Administrator — adds content management permissions (same as Administrator, without access to portal settings or integrations)
Administrator — full access to all platform features
A user can hold any combination of these roles at the same time. For example, a user could be a Learner and Manager, or a Learner, Manager, and Administrator.
Why does selecting Content Administrator also activate Administrator?
This is by design, not a bug. Content Administrator is built on top of the Administrator role with specific permissions removed (portal settings and integration management). When you assign someone the Content Administrator role, the system applies both the Administrator role and the Content Administrator flag. The Content Administrator flag limits what that user can access within their Administrator permissions.
You will always see both roles listed for a Content Administrator — this is expected behaviour.
Troubleshooting Integration Access Issues
If you are unable to see the Integrations menu, follow these steps:
Check Your Roles:
Navigate to your account settings to view assigned roles.
Confirm if the Content Administrator role is assigned.
Modify Roles:
If you have access, remove the Content Administrator role to retain only the Administrator role.
Save the changes.
Request Assistance:
If you cannot modify roles, contact another Administrator to update your permissions. By ensuring the Content Administrator role is removed, you can regain access to the Integrations menu. If you encounter issues accessing the Integrations menu due to this role configuration, consider removing the Content Administrator role or consulting another Administrator to adjust your permissions.
Why does my user export show more than 4 roles?
When you export your user list as a CSV, the roles column shows each user's complete role combination. Because users can hold multiple roles at once, you may see entries like:
Administrator
Administrator / Content Administrator
Administrator / Content Administrator / Learner
Administrator / Learner
Manager
Manager / Learner
This reflects the additive role model — it does not mean there are extra roles in your portal. Every combination maps back to the four named roles listed above.