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Give Gondola access to your Google Business Profile

Add partners@gondola.travel as a Manager on your Google Business Profile so we can read its performance and track what our changes do. About 2 minutes. We make no change without your written yes.

Written by Vitaliy Levit

This guide shows you how to add Gondola's account to your Google Business Profile with the Manager role. It takes about 2 minutes. We read your profile and its performance report, and we make no change in your profile without your written yes.

Why we ask

Your profile keeps a Performance report: the calls, website clicks, direction requests and searches that reach it. Nobody can read that report from the outside.

With access to it we can see, week by week, whether the changes we make together on your website or on your profile move those numbers. That is the whole point of the work, and it is why the access needs to stay in place for the program.

Before you start

You need to be an Owner or Primary owner of the profile. Only owners can add people to it.

If someone else set up your profile (a web designer, an agency, a family member), send them this page and ask them to follow the steps.

Step 1: Open your Business Profile

  1. Sign in to Google with the account that manages your business. Then search your business name on Google, or go to business.google.com.

  2. If you manage more than one profile, pick the one for the business in Genesis.

Step 2: Add Gondola's account

The More menu is the three dots at the top right of the "Your business on Google" panel. It opens Business Profile settings:

The three dots menu on Your business on Google, with Business Profile settings highlighted

  1. Select More (the three dots), then Business Profile settings, then People and access.

  2. At the top left, select Add.

  3. Enter this address exactly: partners@gondola.travel

  4. Under Access, select Manager.

  5. Select Invite.

Google sends the invitation to us. The address shows in your list as invited until we accept it, usually the same business day.

On a phone

The same settings sit in the Google Maps app, under Business. If you can't find People and access there, a computer is the surest way.

Step 3: Let us know

Reply to Gia's message in the chat, or email gia@gondola.travel, once you've sent the invite, so we can confirm it landed.

What Gondola does with this access

  • We read your profile and its Performance report: calls, website clicks, direction requests, and the searches that bring people to your profile.

  • We propose changes to your profile in writing, and we make each change only after your written yes.

  • We never add or remove people, and we never delete the profile. A Manager cannot do those things in any case.

  • Nothing changes on your profile on the day you add us.

FAQ

  • Why Manager and not Owner?
    A Manager can read and edit the profile but cannot add or remove people or delete the profile. Owner is more than we need.

  • The invitation email went to Gondola, not to me. Is that right?
    Yes. Google emails the person you invite. You will see partners@gondola.travel in your People and access list once we accept.

  • I have more than one profile.
    Repeat Step 2 for each profile that belongs to a business in Genesis.

  • I can't see People and access, or Add is greyed out.
    Your Google account is not an Owner of this profile. Ask whoever set up the profile to follow these steps, or to make you an Owner.

  • How do I remove Gondola's access later?
    Go back to People and access, select partners@gondola.travel and choose Remove. It takes effect straight away.

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