Steps in Setting Up a Product or Tour
Log in to your Gondola account
Go to Products
Click on Add a Tour
Add Tour Title (required)
Add Tour Description (required)
Set the Tour to Active
Add Specific Review for the Tour (optional)
How it appears on your product page
How to set up: Under Display Specific Reviews, click the Add New button.
🔔 Note: Make sure that you have connected reviews to your Gondola site using the Reviews feature on the left panel.
Add Tour Highlights (suggested but not required)
The tour highlights will appear right below the product main image. You may or may not include images when setting up tour highlights.
How it appears on your product page (without images)
How to set up: Add new entry by clicking the Add New button in the Highlights section.
How it appears on your product page (with images)
How to set up: Tick the Include Images with Highlights checkbox before clicking Add New.
Add photos (required)
Add Meeting Point Location (highly suggested)
You can also add a Google Map link by ticking the Add Google Maps checkbox above the address field and pasting the Google Map link.
Add a Drop Off location
You can also add a Google Map link and if the drop off location is the same with the pick up location, you may want to tick the Same as Pick up checkbox.
Add a Tour Sales Pitch (required)
Use this section to describe this tour in more detail and why someone would want to book it.
Add Tour Duration (highly suggested)
How it appears on your site
How to set up: Fill in the duration field. You can add a duration range by ticking the Make Duration a Range checkbox.
Set Up Tour Capacity (highly suggested)
How it appears on your site
Set up the Rate (highly suggested)
How it appears on your site
How to set up: Add the price to the Rate field and select the appropriate currency. If you don't want to display the price on the website, just toggle the TBD slide on.
Add Custom Information Blocks (optional)
Set up Itinerary (optional)
How it appears on your site
How to set up: Go to the Itinerary section and click Add New.
Set up Things To Know (optional)
How it appears on your site
How to set up: Go to the Things To Know section and click Add New
Add Tour Inclusions and Exclusions (optional)
How it appears on your site
How to set up: Go to the Inclusions and Exclusions sections and click Add New.
Add Tour FAQs (optional)
How it appears on your site
How to set up: Go to the FAQs section and add questions and answers by click the Add New button.
Add Languages Offered (optional)
How it appears on your site
How to set up: Go to the Languages Offered section and click Add New to add languages.
Add Booking Link to Product Cards (required)
Where is this link connected?
This booking link is linked to the Book Now button of each product card that appear on the homepage of your website. These buttons allow the customers to easily book a specific tour once they have decided.
How to set up:
a. Go to the Booking Link section. Add a button copy. We highly suggest using "Book Now" as the button copy because it's proven to help converting bookings.
b. Add the booking link that's specific to the tour. The booking link or booking URL can be grabbed from your reservation tech account. You may need to reach out to your reservation tech's support to get some assistance. Note that what's needed here is a Booking URL/link, NOT a button embed code.
c. If you're not using a reservation tech at the moment and have no tour booking link, please select the I don't have a booking URL radio button. This will allow the buttons on your product cards take the visitors to the product page where they can see your calendar widget or inquiry form.
Choose a Call to Action (required)
The product Call to Action allows your site visitors to book a tour or send an inquiry while they are viewing a specific product or tour page.
There are 3 types of call to actions that we currently support.
CTA button
The CTA button directs visitors to your reservation tech's check out page upon clicking. You can only use this if the Product Card booking link is set up. The CTA Button will automatically inherit the same booking URL as the Product Card booking link.
How it appears on the product page
How to set up: Select the CTA Button option from the Call To Action section. Make sure to add a button copy.
Booking Widget
A Booking Widget can be in a form of a Calendar Widget or an Online Form Widget. If you're using a reservation tech that supports widgets, it is encouraged to choose and set up a booking widget as the call to action on your product page. The Calendar Widget will allow your visitors to book a call without leaving the product page, while an Online Form Widget will allow visitors to fill out a form that may have additional custom fields.
How it appears on your product page
Calendar Widget (Fareharbor)
Online Form Widget (ExploreOrigin)
How to set up: Select the Use a Booking Widget option from the Call to Action section and paste the booking widget code to the snippet field. To get the booking widget code, log in to your reservation tech account. You may want to reach out to your reservation tech's customer support for further assistance.
Tour Inquiry Form
The Tour Inquiry Form is our pre-built form that allows your visitors to submit basic information and their desired date of the tour. You will receive an email notification with the information when someone submits an inquiry via this form - see related article. If you're not using any reservation tech, this will do the job!
How it appears on your product page
How to set up: Select the Use Tour Inquiry Form option from the Call to Action section. Make sure to add the email address to the Email Responses To field where you want to be notified when a customer submits an inquiry.
Add Tour to Categories (optional)
Embed a Google Map (feature currently in progress)
Embed a zoomable & clickable google map onto your product page
Customize Field Titles
To customize the product field titles, click the three dots in the top right next to the Cancel button and click "Edit Field Titles". Now you can change the subtitles from their default
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