This article will help you with a series of troubleshooting steps that might be causing this issue. In most situations it is a setting in your browser (such as Chrome, Firefox, Safari etc), that could be causing it. We have seen certain plugins that prevent some essential Goodkind scripts from running and thereby preventing your workspace from loading.
The first thing to try:
If you have a different browser, try logging in using a different browser or try to login using an incognito mode/ Private Browsing.
Keyboard shortcut to launch in some of the popular browsers:
Chrome: Ctrl+Shift+n (windows or linux) ⌘ + Shift + n (for mac)
Firefox: Ctrl+Shift+p (windows or linux) ⌘ + Shift + p (for mac)
Safari: Ctrl+Shift+N (windows or linux) ⌘ + Shift + n (for mac)
Edge: Ctrl+Shift+N (windows or linux)
If this works, then we can be certain that the issue is with your current browser. Read the section "Clear Cache and Cookies".
If this doesn't work read section "Check plugins and privacy settings"
Once you have tried the above, if this still doesn't work, then try "Check the Goodkind URL".
If all of the above don't work. Contact your Success Manager.
Clear Cache and Cookies
Go to Privacy and security and click on Clear Cache and cookies. Here is how it looks in Google Chrome.
Check Plugins and privacy settings
Go to Settings and Search for "privacy" settings. Here is how it looks like in Microsoft Edge. Choose a Medium/Balanced setting. If this setting is at the highest level then it might interfere with Goodkind. If you can' t access this setting, please contact your IT Administrator.
Check the Goodkind URL in your address bar
In some rare cases, our authentication system is unable to verify if your last session expired or not. This would result in a callback code being added to your Goodkind URL. It will look something like below:
Simply remove the callback code so that the address reads as "goodkind.app" in the address bar and press Enter.
You should be able to login now.