Audience Overview
All contact information inside Goodkind is located in your Audiences tab. All admins have the ability to:
1. Changing Columns
Admins can manage the information displayed for a contact in the Audience page, by selecting between the available columns in the sidebar menu. All visible columns are pinned custom attributes.
To manage all contact information available in the Audience view select Columns.
Columns allows you to pick and choose contact information available for display in the audience view. To rearrange the order of display to your liking, you can drag and slide the column titles (see below).
2. Remove an Audience
Here are the steps to delete an audience from Goodkind.
Inside Audiences > click the Audience you wish to remove.
Select the three dots on the top right of the audience > select Delete audience.
If a draft campaign is connected to the recently deleted audience, it will require a new audience to be attached.
🔎 Important Note: When an audience is deleted, it does not delete the contacts from Goodkind. Instead, Goodkind preserves your contacts in order to maintain all of previous active campaign statistics for which those contacts were a part of.
3. Audience Types
Goodkind has three types of Audiences:
CRM lists: Audience names will mirror the name that they are given in your CRM.
EX) For CRMs such as Salesforce, MS Dynamics, or HubSpot, then their name will show up.
EX) For CRMs such as Banner, Slate etc. this will display as "SFTP".
Segments: Displays all audience segments created by admins.
Uploads: Lists all audiences that were manually uploaded via a spreadsheet.
4. Updating existing Audience
All mapped and segmented audiences will update automatically as per your Sync frequency. To stop syncing an Audience, click on the three dots next to the Audience name and select: "Stop syncing".
If your list was uploaded manually: go to Uploads > find the Audience you wish to add contacts to > select the three dots next to the list name > click "Import contacts".
