Looking to send WhatsApp messages to your contacts via Goodkind? Read on to learn more about how to manage WhatsApp templates and WhatsApp conversations in your Goodkind Inbox.
What is a WhatsApp template?
WhatsApp is a subsidiary of Meta Business (commonly known as Facebook). As part of their Privacy Policy, all outbound WhatsApp messages must be reviewed and approved by WhatsApp prior to being used for your outreach efforts.
To understand all requirements and limitations of WhatsApp templates, please refer to Meta Businesses' documentation about it, here.
How do you create a WhatsApp template for Goodkind Inbox?
Go to Settings > Texting Templates
Click on New templates and assign it to team to ensure visibility across inboxes that you want.
For verified business manager accounts, WhatsApp takes only a couple of minutes to approve templates. Unverified Business Manager account leads to a more manual review on WhatsApp's end and takes 1-2 business days.
How do WhatsApp templates work in Goodkind Inbox?
Once your WhatsApp templates are approved by Meta Business, there are a few caveats to keep note of when managing your WhatsApp messages in Goodkind Inbox:
You cannot edit your WhatsApp template once it is approved and visible in your Goodkind Inbox. Should you wish to change or edit your template's copy, it will undergo another approval process by WhatsApp.
All outbound messages must start via a WhatsApp template: Goodkind Inbox will block you from sending via WhatsApp unless a pre-approved template is selected.
Only when a contact replies to your WhatsApp template are you able to engage in 2-way conversations.
💡 You are unable to initiate a WhatsApp conversation unless a contact has responded to your initial WhatsApp template.
WhatsApp implements a 24HR window to engage in 2-way conversations with contacts that have responded to your templated message. If you wish to continue the conversation beyond 24 hours, you need to send a new templated message.
WhatsApp Template
Create generalized follow up templates. To counteract WhatsApp's 24HR conversational window, we highly recommend creating 2-3 variations of follow up messages to engage in conversation with your contacts.
Turn on WhatsApp notifications to ensure that you are immediately notified once a contact responds to your WhatsApp message.
If you have any questions, please feel free to contact your Success Manager. Otherwise, Happy WhatsApping!