Overview
In order to send engagement data back into your SFTP folder, you need to include the corresponding file names for each payload that you set up.
For data exports via SFTP, file names are case sensitive. Any misspelled word, extra space, missed dash or hyphen increases the chance for failed exports.
📹 Video engagement data corresponding file names:
Video Message Sent: story-sent-export-*.csv
Video Message Replied: story-reply_click_success-export-*.csv
Video Message Watched: story-play-export-*.csv
Video Message Clicked: story-link_click-export-*.csv
SMS Sent: sms-sent-export-*.csv
SMS Replied: sms-replied-export-*.csv
SMS Failed: sms-failed-export-*.csv
SMS Opt Out: sms-opt_out-export-*.csv
Email Unsubscribed: email-unsubscribe-export-*.csv
Email Delivered: email-delivered-export-*.csv
📱 Inbox engagement data corresponding file names:
Inbox SMS Sent: inbox-sms-sent-export-*.csv
Inbox SMS Replied: inbox-sms-replied-export-*.csv
Inbox SMS Opt Out: inbox-sms-opt_out-export-*.csv
Inbox SMS Failed: inbox-sms-failed-export-*.csv
Have questions? We're here to help.
Please reach out to your Success Manager if you'd like to chat further about how to send engagement data back via SFTP.