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Introducing Topics for Chatbot

Learn how to use Chatbot Topics to organize questions and responses and streamline content management.

Lúcio Alvi avatar
Written by Lúcio Alvi
Updated over a year ago

Chatbot Topics are designed to help you organize questions and responses effectively. By categorizing questions into topics and subtopics, you can ensure your chatbot provides accurate and relevant answers to students.

Benefits of Using Topics

  1. Improved Organization: Group related questions and responses under specific topics, making it easier to navigate and manage your knowledge base.

  2. Improved Student Experience: Provide Students with more accurate and contextually relevant answers by categorizing questions and answers.

  3. Simplified Maintenance: Update and maintain content more efficiently by organizing it into manageable sections.

Key Features of Topics

  • Topic Trees: Assign questions to specific topics, provide detailed responses, and include sources when applicable.

  • Unanswered Questions Workflow: Add Answers to questions that your chatbot wasn’t able to provide an answer for.

  • Topic Fallback: Configure a default response to be used when the chatbot cannot find a response to a specific Topic.

  • Source Restriction: Pinpoint the ultimate source of truth for each Topic (supports URLs and Files).

  • Custom Instructions: Add personalized instructions to guide the chatbot's behavior and responses within specific topics.

Any questions?

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