Goodkind's Chatbot learns from your website and any other sources that you have added to the bot's knowledge base.
Here are the steps to update a response from the Chatbot:
Step1: Go to 'Topics' and click on the "To review" tab
Step 2:
Find the question you want to be changed, use the search window to quickly find the topic question
Step 3:
Click on the pencil icon and edit the response
Step 4:
Approve the response.
The bot will use the updated response for similar questions.
Pro Tip: We recommend changing responses for specific questions to ensure that the bot doesn't use the response for more broadly themed questions. For example if the question is "When do classes start" vs "When do classes start for program X"? we recommend changing the latter to ensure that responses to the former aren't inadvertently affected.