Tilled should be contacted directly in the event assistance or support is needed when looking into why a payment or refund was not successful.
Tilled's Merchant support hours of operation are Monday to Friday 8:00 AM – 5:00 PM MST.
Email support@tilled.com at any time
Call 877-279-0100 if within the hours of operation
Tilled is actively monitoring payments activity outside of normal business hours and during Tilled holidays when support teams are not available to answer calls directly.
Common questions:
How long does it take for a customer to receive a refund? 3 to 7 business days