There are a number of options to find support while using the Goose platform. Below are all the ways you can access support.
Goose's Knowledge Base
How to access it:
What to expect:
Articles that will walk you through the main actions within the Goose dashboard (building offers, taking reservations, checking pets in, etc).
Email Support
How to access it:
Email us at: support@goose.pet
What to expect:
Hours of operation: Monday - Sunday: 8:30am - 5:30pm CT
We typically respond within the business day that the email is received.
If received outside of business hours, our team will respond the next business day
Chat Support
How to access it:
Click on the orange chat bubble in the lower right corner of your admin dashboard
The knowledge base will pull up with helpful articles
Click on the chat icon to reach out to our support team
What to expect:
Hours of operation: Monday - Sunday: 8:30am - 5:30pm CT
If received outside of business hours, our team will respond the next business day
Phone Support
How to access it:
Call: +1 877 764 9156
What to expect:
Hours of operation: Monday - Friday: 8:30am - 5:30pm CT
If you call outside business hours or you reach our messaging system, please leave a voicemail and we will get back to you as soon as we can.