Video Library
A handful of walkthrough videos of navigating Goose
By Huong and 1 other2 authors33 articles
- Dashboard Overview
- Create Bookings as an Admin
- Grooming ScheduleAn overview of managing and creating Grooming reservations in the Grooming Scheduler.
- "Bookings" TabUse cases and functions of the Bookings tab
- Customer SearchLearn the dynamics of Goose's database searching capabilities
- Two-Way Messaging
- Reports OverviewAn overview of Goose's reporting module
- Automated Exports
- Revenue ManagementSetting Rate Adjustments, Minimum Booking Value, and creating Offer Blackouts
- Report CardsAn overview of what you can do with Report Cards
- MarketingOverview of Goose's Marketing tools
- ConfigurationsLearn what configurations you can do as an Admin
- IntegrationsLearn how Goose integrates with other softwares
- Goose's Booking EngineOverview of how the pet-owner booking process works
- Behavioral EvaluationsAn overview of how a Behavioral Evaluation fits in to the booking flow for new pets
- Memberships and Packages
- Required VaccinationsLearn how to upload vaccination records as an Admin, and a walkthrough of the process on the pet owner profile side
- Pet Owner ProfileAn overview of the self-service capabilities in the pet owner profile
- Goose's Support and Help DeskLearn how to contact Goose's support and finding answers from our knowledge base articles
- Training
- Smart Room Assignment
- SMS Marketing
- Daycare Walk-Ins
- RetailHow Retail Works in Goose
- Structured Visit NotesThis walkthrough covers recording feeding and medication, flagging incidents or exceptions, filtering notes by pet or type, reviewing past stays when customers have questions, and exporting visit note data for…
- Checkout with a Saved Card, Credit Card Offset, and TipThis walkthrough covers collecting the remaining balance, applying a credit card offset, adding a tip, reviewing the payment breakdown, and confirming the transaction.
- WaitlistsThis walkthrough covers adding customers to the waitlist, filtering and prioritizing requests, tracking follow-up, converting waitlist entries into bookings, and allowing customers to join the waitlist online.
- Seasonal Deposits in GooseSee how to configure seasonal deposit policies in Goose for busy periods like holidays and peak weekends. This walkthrough shows how to adjust deposit and cancellation rules for boarding and…
- Reputation ManagementWe walk through the different review collection options, how Goose handles Google’s review policies, what pet parents see after a visit, and how reviews are connected back to customer profiles.
- Rule EngineWe walk you through how to create booking rules using plain language, review and publish them, see how they appear to your front desk team and pet owners, and troubleshoot…
- AI-Assisted Automation BuilderIn this demo, see how Goose uses AI to help you create automated email and SMS campaigns by simply describing what you want to accomplish.
- Tag Based SegmentationSee how to create customer segments using pet and pet parent tags, combine them with booking history and upcoming reservations, and use those segments in your email and SMS broadcasts…
- Group Walk-InsIn this walkthrough, we'll show you how to select a daycare offer, add multiple pets to a single check-in batch, review pet tags and missing requirements, and check everyone in…