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Job cancellation / Cancellation fees

How to and what happens when you cancel a booking

Frazer Wood avatar
Written by Frazer Wood
Updated over a week ago

If you'd like to cancel a booking for any reason, you can cancel any time, however you might be charged a cancellation fee.

To cancel a job:

Get in touch with us via Live Chat with your job ID or postcode and we'll cancel for you.

How much will my cancellation fee cost?

The cancellation cost will depend on the job's status at time of cancellation.

You will not be charged for cancellation if a courier hasn't yet accepted your job, or for the first 90 seconds after courier acceptance.

After this, the fee will increase as the job status gets closer to Delivered.

Minimum cancellation fee (status Accepted by courier) per vehicle:

  • Pushbike  £4.83

  • Cargo Bike  £9.09

  • Motorbike  £5.90

  • Car  £9.32

  • Small Van £11.80

  • Large Van £15.03

Any questions? Drop us a message on Live Chat.

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