Depending on the stage a booking is at when you cancel will affect the fee that is charged. Please see below for a table which explains the different fees at different job stages.
No courier assigned to the job | £0 |
Within 180 seconds of booking | £0 |
Cancelled prior to pickup because the assigned courier will not be able to pickup/ deliver within the specified time window/s (based on the Gophr ETAs and verified by the Gophr Operations team) | £0 |
More than 60 mins before the earliest pickup time | 10% of the booking fee |
Less than 60 mins before the earliest pickup time | 30% of the booking fee |
After the courier has arrived at pickup | 60% of the booking fee |
While the courier is enroute to delivery | between 60% of and 100% of the booking fee dependent on the distance travelled |
When the courier is at the delivery location | 100% of the booking fee |
If the courier has picked up the package and is required to return it to the pickup location, this will be priced separately and in addition to the rates above.