Depending on the current job’s status - Confirmed by customer / Courier proposed / Accepted by courier / At pick up / En route / At delivery - at the moment of cancellation you will be charged or not a cancellation fee depending on the vehicle type booked and the job distance. You will have 90 seconds of maximum time after courier acceptance when the job can be cancelled without any charge (£).

Minimum cancellation fee (status Accepted by courier) per vehicle:

Pushbike   =  £4.50

Cargo bike =  £8.50

Motorbike  =  £5.50

Car             =  £8.50

Small Van  = £11.00

Large Van  = £14.00

This cancellation fee will increase as the job status gets closer to Delivered.