If you can see a small charge (approx. £1.01) on your bank statement, please rest assured, this is a temporary authorisation charge (pre-authorisation) which will disappear from your statement.
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​About pre-authorisation

When you register a new card, our payment software (Stripe) sends a request to your issuing bank for a small charge to verify that it is valid.

This amount is not held by Gophr but by your own issuing bank.

When does the pre-authorisation get released from my card?

This varies depending on your individual credit/debit card, but is usually around 24 hours.

It should be released by your issuing bank automatically. If not you will need to contact them directly.

Any questions? Let us know on Live Chat.