We're sorry to hear you're having trouble connecting your Instagram account. Follow the steps below to make sure your account is properly connected to Picky.
📱 Update your Picky app
Before connecting your Instagram account, make sure you have the latest version of the Picky app installed.
1️⃣ Go to your profile
Open the Picky app and tap My Page in the bottom-right corner.
2️⃣ Open Account Information
Scroll down to the Settings section and tap Account Information.
3️⃣ Connect your Instagram
In the Edit Profile section, find Social Connections and tap Connect my Instagram.
4️⃣ Log in to Instagram
A pop-up window will appear. Enter your Instagram login information (phone number, username, or email and password), then tap Log in.
5️⃣ Allow permissions
After logging in:
Confirm that the correct Instagram account is connected.
Make sure the "Access and manage insights" permission is turned on.
Tap Allow to grant Picky the required permissions.
6️⃣ Save your changes
Once successfully connected, you will see a confirmation message saying "Successfully connected your socials."
Check that your Instagram account appears under Social Connections with a green checkmark, then tap Save in the top-right corner.
🔄 Connecting a different Instagram account
If another Instagram account is already connected:
Tap the ••• button in the top-right corner.
Switch to the correct Instagram account.
Log in and follow the steps above again.
You’re all set! Your Instagram account is now connected to Picky App.
🔄 Switching Instagram accounts
If you have previously connected an Instagram account, you may be prompted to confirm your permissions.
If the connected account is not the Instagram account you want to use:
Tap the ••• button in the top-right corner.
Select the option to switch accounts.
You will be redirected to the Instagram login page.
Enter your login information and follow the steps from Step 4: Log in to Instagram.
🆘 Still having issues?
If you are still unable to connect your Instagram account, please send Support:
A screenshot or screen recording of the issue.
Details about what happens when you try to connect.
Confirmation that your Picky app is updated to the latest version.
We'll take a closer look and help you get connected for future Instagram campaigns!