💢 My product arrived damaged, what should I do?

We are truly sorry to hear that your product arrived damaged. We understand how disappointing and frustrating this can be.

Unfortunately, since the item was provided as a free product sample, we are generally unable to offer a replacement product.

📸 Can I still complete the campaign?

Yes. If possible, we encourage you to continue creating your content and mention that the product arrived in a damaged condition.

Please do not worry—we understand the circumstances and will take the damage into consideration during the review process.

⚠️ Unable to use the product?

If the damage prevents you from fully using or showcasing the product, please contact Support and include photos of the damaged item so we can review the situation.

We appreciate your understanding and will continue working with our shipping partners to help prevent similar issues in the future.