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😯 Why are my videos not showing in the Picky app?

Please allow a few hours for the Picky app to fetch your videos after posting on TikTok.
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If your videos still do not appear, please check the following:

  • Correct product link used: Make sure your video includes the TikTok Shop product link provided by us.

  • Public account and video: Your TikTok account and video must be set to public and accessible.

If any of the above are incorrect, it may delay or prevent your video from being detected in the app.
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​If everything looks correct and your video still isn’t showing after 24 hours, please contact us for assistance.

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