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🔄 Why is my submission still pending?

Your submission is currently under review by our team.
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When you upload a video, it goes through our quality control system to ensure it meets the campaign requirements.
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If your video follows all campaign guidelines, it will usually be approved automatically. However, in some cases, a video may remain in a "Pending" status and require manual review by our team.
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This typically happens when:

  • One or more campaign requirements cannot be verified automatically.

  • A required hashtag or tagged mention is missing.

  • The content does not fully meet the campaign guidelines.

  • There is a technical issue preventing the system from validating the submission.

Manual reviews may take a few business days depending on the volume of submissions. If your video remains pending for an extended period, please contact our support team for assistance.
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​Please allow a couple of days for us to review your content and update its status.


​Tip: Before uploading your videos, double-check that all campaign requirements have been completed correctly to help avoid delays in the approval process.

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