We understand how frustrating shipping delays can be, especially when your campaign deadline is approaching.
📦 Check with your local post office
If your package has a tracking number, please contact your local post office or courier for the most up-to-date delivery information. They may be able to provide additional details about your package's location and expected delivery date.
📍 Address-related delays
If the delay is caused by an incorrect or incomplete shipping address provided in the Picky app, your campaign participation may need to be cancelled. Unfortunately, once a product has been shipped, we are usually unable to send a replacement.
Please make sure your shipping address and contact information are always up to date before applying for campaigns.
⏳ Will the deadline be extended?
Shipping delays are often outside of our control once a package has been dispatched.
However, if the delay is caused by us or our partners (for example, product stock shortages or shipping delays affecting multiple participants), we will ensure that affected creators have enough time to complete their content and will communicate any deadline adjustments if necessary.
📩 Still haven't received your package?
If your package has not arrived and the campaign deadline is approaching, please contact Support so we can review your situation and advise on the next steps.