Appointment reminders allow you to send an email and/or SMS message to customers to remind them of a currently confirmed status job. This reduces the number of no-shows.
The email and SMS are completely customizable for your business process. You can decide whether to include a timestamp or not.
Tips & Tricks
Excluding a timestamp, the variable will just show the customer the day of service instead of an exact time.
To create more friction in the rescheduling process, exclude the reschedule button from your email and request the customer to call you to reschedule.
The most commonly used reminder frequency is set at one day before the appointment date.
Reminders can be sent manually from the calendar if you do not want GorillaDesk to automatically batch them out. (When sending reminders manually the system uses template Reminder #1)
A history of all sent email reminders is available under Reports / System email history.
Manually sending appointment reminders
You also can batch send your appointment confirmations manually from your calendar.
NOTE:
If the reminder template is assigned to a specific service type, it will only allow you to manually send confirmations to those services.
If the template is NOT assigned to any service type, it will allow you to manually send reminders to any service.
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Keywords: appointment, reminders, status, confirmed, jobs
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