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Appointment Reminders
Appointment Reminders
Chris avatar
Written by Chris
Updated over a week ago


Appointment reminders allow you to send an email and/or SMS message to customers to remind them of a currently confirmed status job. This reduces the number of no-shows.

The email and SMS are completely customizable for your business process. You can decide whether to include a timestamp or not.

Tips & Tricks

  • Excluding a timestamp, the variable will just show the customer the day of service instead of an exact time.

  • To create more friction in the rescheduling process, exclude the reschedule button from your email and request the customer to call you to reschedule.

  • The most commonly used reminder frequency is set at one day before the appointment date.

  • Reminders can be sent manually from the calendar if you do not want GorillaDesk to automatically batch them out. (When sending reminders manually the system uses template Reminder #1)

  • A history of all sent email reminders is available under Reports / System email history.

Manually sending appointment reminders

You also can batch send your appointment confirmations manually from your calendar.

NOTE:

  • If the reminder template is assigned to a specific service type, it will only allow you to manually send confirmations to those services.

  • If the template is NOT assigned to any service type, it will allow you to manually send reminders to any service.

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Keywords: appointment, reminders, status, confirmed, jobs
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