If you’d like to connect your custom domain, this feature is included in the Core plan.
Core plan users can connect a custom domain to their website. To do this, you'll need to purchase a domain from a third-party provider such as GoDaddy, Namecheap, or Google Domains, then link it to your Atrax website.
You will need to purchase your domain separately outside of GorillaDesk.
Please note, if your existing domain is already in use — for example, if you have a website like company.com up and running — adding company.com to Atrax will replace your current website.
Custom Domain Setup – 4 Simple Steps
Enter your custom domain – Type in the domain name you want to use.
Verify your domain – Go to your DNS settings and add the CNAME records shown. This step confirms that you own the domain.
Publish your website – Once your domain is verified, publish your site.
Finalize the setup – After publishing, a new CNAME record will appear. Add this to your DNS to complete the connection.
Step 1: Enter your custom domain
Type in your custom domain and click “Add Domain.”
Step 2: Verify your domain
Follow the instructions shown on your screen. Go to your domain provider, log in, and under DNS Settings, add the provided CNAME record.
You can view more detailed instructions specific to your provider by clicking the links provided.
Verification can take up to 1 hour.
Step 3: Publish your website
Once verified. Click the “Publish to Custom Domain” button to make your site live.
Step 4: Finalize the setup.
Similar to Step 2, return to your DNS settings and add the new CNAME record provided.
Step 1 FAQ:
Can I use any domain? : You can use any domain that you have already purchased from a domain registrar such as GoDaddy.
What should I enter in the domain field? : You should enter the exact domain you purchased from the domain registrar. Do not add any prefix such as www to it.
If you’re still having trouble, please contact Support.
Step 2 FAQ:
I added the domain but it has still not been verified: Ensure that the CNAME records required for verification have been added to your DNS. Once they are added successfully, it can take up to 24 hours for the verification to be completed. However, the verification generally completes within 1 hour.
I added the CNAME to DNS but still verification is stuck: Ensure the domain you entered is correct. If there is a name mismatch, then verification will fail.
Step 3 FAQ:
I published the website but it is not accessible: The website will not be accessible on your domain until you complete the Step 4.
Step 4 FAQ:
I added the CNAME to my DNS but the website is still not accessible: Ensure the CNAME entry is correct and exactly matches what is shown on Atrax. After adding the entry, it can take a few hours for the website to become accessible on the domain. However, generally the website becomes accessible within 1 hour.
It says that the website it live but I am still seeing the old website on my domain: Go to your website and then do a hard refresh (Cmd+Shift+R on Mac or Ctrl+Shift+R on Windows).
If you’re still having trouble, please contact Support.