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Troubleshooting Common Issues

Catherine avatar
Written by Catherine
Updated today

Android Bluetooth Audio Issue

If you’re experiencing audio issues on your Android device when connected to Bluetooth, please try the following workaround:

  1. Go to Settings

  2. Select Apps

  3. Disable all app permissions except Location (leave Location enabled)

We’re actively working on a permanent fix. In the meantime, this setting should help resolve the audio issue.


Emails Not Being Received by Customers

If your customers are not receiving emails, this is often related to email masking being blocked by providers.

  • Please reach out to Support so we can help set up your DNS correctly

  • If you’re using a free email provider, we strongly recommend switching to a paid custom company domain

  • Many email providers are becoming stricter and may block emails sent from masked emails

If you need assistance, contact Support, and we’ll be happy to help.

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