Give clients a simple way to show appreciation by tipping your team. Tips are securely delivered to eligible technicians.
What you get with tipping:
Clients pay you directly, not the company.
Simple and quick reports. Track your progress.
A connect fee of 15% + $0.30 applies per successful transaction.
Get Started
Go to Addon > Tipping.
Once you turn the toggle on, the “Let’s Start” button will be enabled. Click it to set up a profile photo and connect your Stripe account. Only eligible users will have access to this option.
Note: Updating your profile picture here will also update your photo on Users settings.
Admins and Technicians can update their profile picture and connect their Stripe account within the Tipping add-on.
Super Admins, on the other hand, can configure the following tipping settings:
1. Manage Tipping (power up)
Within the Manage Tipping section, you can configure default and custom tipping options, control when and how tip requests are automatically sent, manage eligible services for tipping, and create personalized email and SMS templates.
Manage Tip
You can set up to three tip amounts for customers to choose from.
If custom tipping is enabled, customers can enter any tip amount within the limits you set. You must define both a minimum and maximum tip amount.
Minimum tip value cannot be less than $5
Maximum tip value must be higher than the minimum tip value.
Show option to cover processing fee
If enabled, the “Cover the Processing Fee” toggle will be visible on the tipping portal, allowing customers to choose whether to include the processing fee in addition to the tip amount. If the customer does not cover the processing fee, it will be deducted from the tip amount.
If disabled, the processing fee will be automatically deducted from the total tip amount
Please check your state and local regulations to confirm whether passing processing fees or surcharges to customers is permitted.
Manage Triggers
Manage when tipping email and SMS are delivered. The tipping message is triggered each time a job is marked as Completed and will be sent according to your selected trigger.
If you click on the 'Manage ⚙️' button, you will be able to
Immediately: Send Email/SMS tip request after a job is set to complete.
Delay: Send Email/SMS tip request minutes (5mins, 15mins, 30mins, 45mins, 1h) after a job status is set to complete.
Next Day: Schedule the Email/SMS tip request to be sent at a specific time the day after a job is marked as Completed.
Apply to these services
Assign what services are eligible for tipping. Once these services are completed a tip request Email or SMS will be sent automatically.
Just click on the 'Manage ⚙️' button to select choose from you services, do no forget to save every changes you made.
Messaging Templates
Build a tipping email and SMS template that can be easily sent when a job is completed.
We have provided a pre-build template, but you can always edit the Email and SMS template to match you business.
2. Manage Users
Select the users who are eligible to receive tips.
Even if a user has “Eligible for Tips” enabled, they will not receive tips unless they have connected a Stripe account. They will be notified to connect their Stripe account in order to receive tips.
They can connect their Stripe account through the tipping icon from the sidebar.
3. Tipping Report
Each tip received by a user is recorded under the Reports section. This data can be exported and may be used for your own accounting records. Tipping reports can only be accessed by the SuperAdmin.
Send Tip Request
You can manually send a tip request to your customer within the job details window. Just click on the 3 dots next to the 'Check Out' button.
Note:
If you send a tip request manually, it is sent instantly and the trigger delay will no longer apply.
SuperAdmin can request tip for any user.
A user can request tip for their own schedule only.
A user can send a maximum of 3 tip requests per completed job. If an automatic tip request is sent through both Email and SMS, it counts as 2 requests, leaving only 1 manual tip request remaining.
Tip Allocation Rules for Eligible Technicians
Tips will be split equally among eligible technicians assigned to a job, based on applicable rules.
Eligible technicians with a connected Stripe account will receive an equal share of the tip. Technicians without a connected Stripe account will not receive tip payouts.
If there are multiple technicians assigned to a job, only those with a connected Stripe account will receive an equal share of the tip.
For example, if four technicians are assigned to a job and only three have connected Stripe accounts, the tip will be split equally among the three technicians.
The minimum tip options for 1 to 2 technicians assigned to a job is $5. If there are 3 to 4 technicians, minimum amount will be $10. Any amount lesser than that will be hidden.
If five or more eligible technicians with connected Stripe accounts are assigned to a job, tipping will not be applicable and no tip request will be triggered.
A connect fee of 15% + $0.30 applies per successful transaction.
Additional/Important Notes:
If a job’s status is changed from Completed to another status and then set back to Completed, the tipping Email/SMS tip request will NOT be triggered again.
Customers will need to enter their card details each time they send a tip to technicians. GorillaDesk does not store card information in the technician’s Stripe account.
Tips given to technicians will go directly to their own Stripe accounts. Tips will not be included in the company’s revenue.
Technicians are responsible for reporting and handling their own tip-related taxes.