Give clients a simple way to show appreciation by tipping your team directly from the mobile app. Tips are securely processed and delivered to eligible technicians.
Eligible technicians can upload a profile photo, connect their Stripe account, and view their tip history and total tips received so far in both the desktop and mobile apps.
A connect fee of 15% + $0.30 applies per successful transaction.
Upload a profile photo and connect your Stripe account
From the Calendar, tap the menu icon (≡), then tap Tipping.
Then on the Tipping page, tap on the gear (⚙️) icon.
From there, upload your profile photo. Make sure your photo is clear, high-resolution, and clearly shows your face so you are easily recognizable.
Finally, connect your Stripe account.
Once the setup is successful, you will start receiving tips directly to your account.
If you log in to the mobile app and see a red dot on the menu icon, it means you have not yet connected your Stripe account. Setting it up is important to ensure you don’t miss any tipping opportunities.
Tipping Report
You can review all your tipping records directly in the mobile app.
From the Calendar, tap the menu icon (≡), then tap Tipping.
You can export a .CSV and Excel copy of the report .
Users can view their tipping reports in both the desktop and mobile apps, even without permission to access the Reports tab.
How to send a Tip Request
Tip request can be sent automatically and manually.
1. Tip requests are sent automatically via a trigger. Once a job is completed, a tip request is sent to the customer through Email or SMS, based on the configured trigger delay.
These settings can only be modified on the desktop by a SuperAdmin
2. Manual tip request can be sent to a customer after a job is completed through the 'Send Tip Request'.
If you send a tip request manually, it is sent instantly and the trigger delay will no longer apply.
SuperAdmin can request tip for any user.
A user can request tip for their own schedule only.
A user can send a maximum of 3 tip requests per completed job. If an automatic tip request is sent through both Email and SMS, it counts as 2 requests, leaving only 1 manual tip request remaining.
SMS Per Credit Charge Notice:
SMS credits are based on message segments.
Plain text uses up to 160 characters per credit.
Emojis, special characters, and personalized fields may reduce the character limit and increase credits used.
For example, using a single emoji reduces the limit to 70 characters per credit.
When an SMS contains Emojis, Accented characters, or Special characters, the system switches to Unicode encoding. This drastically reduces the character limit per segment, resulting in higher credit charges.
Triggers & Examples:
Emojis:
😀,🚀,🔥(Note: Complex emojis like the family icon👨👩👧👦can use up to 8 Unicode characters alone).Accented Characters: Vietnamese tones or letters not in the standard Latin alphabet (e.g.,
á,ạ,ồ,ử,ệ,đ).Special Characters / Smart Punctuation (often from Copy-Paste): Smart quotes (
""instead of", or‘’instead of'), long dashes (—), and ellipses (…).
Character Limit & Segment Rules:
Plain Text (GSM-7): The 1st segment holds up to 160 characters. From the 2nd segment onwards, it drops to 153 characters/segment. (Example: 161 plain characters = 2 segments).
Unicode Text (With Emojis/Accents/Special Chars): The 1st segment holds up to 70 characters. From the 2nd segment onwards, it drops to 67 characters/segment. (Example: 71 characters containing a single emoji = 2 segments).
Tip Allocation Rules for Eligible Technicians
Tips will be split equally among eligible technicians assigned to a job, based on applicable rules.
Eligible technicians with a connected Stripe account will receive an equal share of the tip. Technicians without a connected Stripe account will not receive tip payouts.
If there are multiple technicians assigned to a job, only those with a connected Stripe account will receive an equal share of the tip.
For example, if four technicians are assigned to a job and only three have connected Stripe accounts, the tip will be split equally among the three technicians.
The minimum tip options for 1 to 2 technicians assigned to a job is $5. If there are 3 to 4 technicians, minimum amount will be $10. Any amount lesser than that will be hidden.
If five or more eligible technicians with connected Stripe accounts are assigned to a job, tipping will not be applicable and no tip request will be triggered.
A connect fee of 15% + $0.30 applies per successful transaction.
Additional/Important Notes:
If a job’s status is changed from Completed to another status and then set back to Completed, the tipping Email/SMS tip request will NOT be triggered again.
Customers will need to enter their card details each time they send a tip to technicians. GorillaDesk does not store card information in the technician’s Stripe account.
Tips given to technicians will go directly to their own Stripe accounts. Tips will not be included in the company’s revenue.
Technicians are responsible for reporting and handling their own tip-related taxes.