QuickBooks Sync FAQ and error messages | GorillaDesk Help Center

For QB Error "Item sync process : FAIL. Required parameter ExpenseAccountRef or IncomeAccountRef is missing in the request."

This happens when the system cannot find a 'Sales' on your account list. Please follow the steps:

Manual Fix Steps:

Step 1. Go to Accounting
Step 2. Under Chart of Account > Find the previous Sales (might be in a different name).
Step 3.Revert name back to the word 'Sales'.

Step 2. Create a new Account named Sales.

QuickBooks Error: "Account period has closed and account books cannot be updated"

This happens when you have the option 'close the books' in QB turned on, you cannot sync invoices that are dated before the book is closed.

To Fix:

Step 1. Click the gear icon in the upper right corner
Step 2. Click 'Account and Settings'

Step 3. Click 'Advanced'
Step 4. Under Accounting
Step 5. Click the pen icon to edit

Step 6. Temporarily TURN OFF 'Close the books'
Step 7. You can turn this back on when you're done syncing all of your invoices in the past.

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QuickBooks Error: "Business Validation Error: You cannot use (line item name) because (line item name) is already in used as Category"

This happens when you have a line item that has the same name as one of your categories.

To Fix:

Step 1. Go to Invoicing/Sales (depending on your QuickBooks Online version).
Step 2. Find and go to 'Products and Services'.
Step 3. Click 'More' in the upper right corner
Step 4. Click 'Manage Categories'

Step 5. Rename the Category that has the same name as your line item. You can add one letter; For example, you can change 'Discount' to 'Discounts' or 'Discount given'.