The Reconnect with Past Clients feature can be found under your Settings > Under Email & SMS > System. This feature is designed to help you stay on your customer's radar even after their service has been completed.
If enabled, these messages will be out daily at 9 AM to active customers who do not have any active jobs scheduled (an active job is considered a scheduled job on your calendar that has not been completed).
Simply add the number of days you'd like your email to go out after the customer's last completed job. Then, check the Enable box.
You're also able to view a live preview on the left while you customize your email on the right-hand side.
You can have up to three different templates all with different frequencies if you'd like.
SMS Per Credit Charge Notice:
SMS credits are based on message segments.
Plain text uses up to 160 characters per credit.
Emojis, special characters, and personalized fields may reduce the character limit and increase credits used.
For example, using a single emoji reduces the limit to 70 characters per credit.
When an SMS contains Emojis, Accented characters, or Special characters, the system switches to Unicode encoding. This drastically reduces the character limit per segment, resulting in higher credit charges.
Triggers & Examples:
Emojis:
😀,🚀,🔥(Note: Complex emojis like the family icon👨👩👧👦can use up to 8 Unicode characters alone).Accented Characters: Vietnamese tones or letters not in the standard Latin alphabet (e.g.,
á,ạ,ồ,ử,ệ,đ).Special Characters / Smart Punctuation (often from Copy-Paste): Smart quotes (
""instead of", or‘’instead of'), long dashes (—), and ellipses (…).
Character Limit & Segment Rules:
Plain Text (GSM-7): The 1st segment holds up to 160 characters. From the 2nd segment onwards, it drops to 153 characters/segment. (Example: 161 plain characters = 2 segments).
Unicode Text (With Emojis/Accents/Special Chars): The 1st segment holds up to 70 characters. From the 2nd segment onwards, it drops to 67 characters/segment. (Example: 71 characters containing a single emoji = 2 segments).
Note: This is also a great place to embed your service rating. Click here to learn more.