GorillaDesk now offers the ability to automatically apply your merchant's surcharge when an invoice is paid by credit card.
Click here for more information regarding Stripe's processing fees.
Click here for more information regarding Square's processing fees.
Please review your state's law regarding surcharge fees.
Note: The surcharge is a fixed amount of 2.9% plus 30 cents of the invoice amount. Stripe and Square may charge you more or less depending on the payment method and the final payment amount.
We do not match the exact Square or Stripe fee. Please read the FAQ below to understand the difference between Merchant Surcharge VS Merchant Fees.
To enable this feature:
Navigate to Settings > Addons > Stripe or Square > Enable the surcharge power up
Once enabled, you will have the ability to manage your surcharge settings:
3. Now, when adding a payment to an invoice, you'll see that "When paying by card a merchant surcharge will also be applied".
4. Your surcharge item will also appear on your receipt.
FAQ:
Why are my Stripe / Square fees higher than the merchant surcharge?
Passing the exact amount of a Stripe or Square fee to the customer can be a bit challenging because the fee is typically calculated at the end of the transaction.
In Square FAQ. A merchant surcharge is a fixed amount or percentage applied to your transaction to cover the cost of processing payments. This does not mean passing the exact 'Square fees' to your customer; it means adding a fixed amount or percentage that should not exceed the fee, capped at 3%.
As for Stripe Support page, you can pass Stripe fees onto customers by including them in the final charge amount. This involves calculating the gross amount and taking into account that increasing the final amount also raises the Stripe fee, which includes a flat fee plus a percentage of the total charge. A proposed calculation has been provided to ensure that you receive the desired amount; however, this does not mean that you are passing the exact amount of the Stripe fee to the customer.
The surcharge is designed to help cover the majority of the fee cost, but not completely. The difference between these amounts would be considered an expense on fees to be covered by the company.
The Surcharge is based on your invoice value
Example $100 x 2.9%+.30 = 3.2 (Surcharge)
and the Merchant Fee is based on your payment value
Example $103.2 x 2.9%+.30 = 3.29 (Fee)
Increasing the final amount also raises the fee. We cannot compute the fees before the payment; fees are always computed last.