To add a payment to an invoice, open the invoice and select Add Payment.

Then, select the invoice you would like to add the payment to. You'll have the option to change payment methods and the amount charged if you'd like.

Click here to learn more about adding payment methods.

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​Note: If no invoice is selected, a credit will be applied to the customer's account for that amount.

Once you've added the payment successfully, your invoice should appear as 'Paid'.
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To send a copy of their receipt, simply click 'Send by Email' in the upper right corner.

You can also email your invoice or receipt for e-Sig (if you are on the Pro Plan), which will allow your customer to easily sign and forward it back to your GorillaDesk account.

In the instance that you are unable to collect on an invoice, you will need to write the invoice off as bad debt. This will keep the invoice out of your accounts receivable and ensure your information is accurate when filing your taxes.

To apply this status to an invoice:

Once the 'Write Off' status has been applied to an invoice, it will no longer appear in any of our Revenue Reports. However, you will still have the ability to access written off invoices:

OR

To add a payment from the mobile app, click menu button on the top right side and select Add Payment.

Then, choose your payment method.

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Once payment has been added, you can send your customer a receipt by email.