Text messaging allows you to use the emailing feature with an SMS counterpart. Primarily the Appointment Confirmations, Appointment Reminders, and Appointment follow-ups.

Let's look at Appointment Confirmations for example. Click Settings > Under Email & SMS > System > Appointment confirmations:

You can check the Enable box to enable automated confirmations, then edit the SMS message in the field below.

The SMS variables will automatically pull the customer's information into their text message. For example, the [::client_first_name::] variable will automatically add the customer's first name.

Note: Please do not copy and paste email variables into the SMS fields, they will not work.

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You can include a [::short_url::] SMS variable within the text message to provide a link for your customer to confirm or request to reschedule an appointment. This can be found in the Insert Variable dropdown menu below the SMS body.

The customer will receive an SMS message that looks like this:

The [::short_url::] link brings them to a page where they can confirm their time or request to reschedule.

Another SMS variable that can be used to confirm/reschedule your customers accordingly is the [::sms_bot::] SMS variable. This can be found in your SMS variable list as well.

Note: You should only be using [::sms_bot::] OR [::short_url::] in your SMS. You do not need both.

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keywords: SMS Bot, SMS Short URL

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