A work order is automatically generated once a job is created on the calendar, you do not need to create them.

They look similar to an invoice, but without any price associated with the items or services.

If an invoice is attached to the job, the work order will copy the information on the invoice, without the price. However, if there is not an invoice attached to the job, the work order will show the service type rather than the line item.

You can access your work order on the Job Details tab of your job.

You're able to:

Note: Work Orders can only be sent by SMS from the desktop version of GorillaDesk. not from the mobile app.

You can customize your outgoing email and SMS work order templates under Settings > Email & SMS > Work Order.

The Email & SMS variables will automatically pull data into your messages. For example, [::client_first_name::] will autofill with the customer's name and [::company_name::] will automatically add your company name into your message.

Click Insert Email Variable or Insert SMS Variable to add in different variables and personalize your message even further.

To send or view a work order on the mobile app, open a job, and select the 3 dots in the upper right corner of the job.

If you choose to call your Work Order something else such as 'Service Ticket' or 'Door Hanger', you can update the Work Order title under Settings > Templates.

When viewing your Work Order PDF, it would appear like this:

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Keywords: work order, service ticket, job ticket

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