Note: This feature is only available in Version 3.
To access the new features, click on your avatar in the upper right corner and click the Login to V3 button.
You can go back to the old version using the same steps and click login to classic.
Set an auto-reply for messages received after hours.
Go to Settings > SMS text messaging > Enable After Hours (power up)
Click the 'Manage' button to configure your After Hours auto-reply
(Optional) Turn on after-hours messages for job confirmation and reminders. These messages should be in addition to the SMS bot
Set the time when your auto-reply will activate
For example, the auto-reply is set to activate from 5 PM to 8 AM. Any text received from customers during this time will receive the auto-reply message
All Day ON: Select the day(s) where you want the auto-reply to be active all day. It will automatically reply to any messages received on that day.
Set the time buffer
If the customer sends multiple messages within the designated time buffer, they will only receive one auto-reply message
Update or customize the content of your SMS auto-reply. You also have the option to preview your message
Click Save
Then you are all set!
Preview:
SMS Per Credit Charge Notice:
SMS credits are based on message segments.
Plain text uses up to 160 characters per credit.
Emojis, special characters, and personalized fields may reduce the character limit and increase credits used.
For example, using a single emoji reduces the limit to 70 characters per credit.
When an SMS contains Emojis, Accented characters, or Special characters, the system switches to Unicode encoding. This drastically reduces the character limit per segment, resulting in higher credit charges.
Triggers & Examples:
Emojis:
😀,🚀,🔥(Note: Complex emojis like the family icon👨👩👧👦can use up to 8 Unicode characters alone).Accented Characters: Vietnamese tones or letters not in the standard Latin alphabet (e.g.,
á,ạ,ồ,ử,ệ,đ).Special Characters / Smart Punctuation (often from Copy-Paste): Smart quotes (
""instead of", or‘’instead of'), long dashes (—), and ellipses (…).
Character Limit & Segment Rules:
Plain Text (GSM-7): The 1st segment holds up to 160 characters. From the 2nd segment onwards, it drops to 153 characters/segment. (Example: 161 plain characters = 2 segments).
Unicode Text (With Emojis/Accents/Special Chars): The 1st segment holds up to 70 characters. From the 2nd segment onwards, it drops to 67 characters/segment. (Example: 71 characters containing a single emoji = 2 segments).