There are 5 possible job statuses in GorillaDesk.

There are 2 additional status types which are controlled by the system itself.

This article will serve as a breakdown of each status type.

Unconfirmed: This is the initial default status for a job. Unconfirmed means we need to contact the customer and confirm the job.

Confirmed: This status means the job is confirmed for its current date and time. The job is ready to be serviced.

*In the Service Template settings and individual job schedule settings, you can tell the system to start your job as Unconfirmed or Confirmed when it's initially generated.

Reschedule: This is a temporary status showing we need to move the job to another date/time and then toggle it back to Unconfirmed or Confirmed.

Complete: Once you toggle a job complete it generates the next job in the series. Jobs will not generate properly unless they have reached the Complete or Canceled status. Future jobs are only available as Recurrence until they are Complete or Canceled.

Canceled: Canceling a job will show the current job as canceled and void the attached invoice. The next recurring job will be generated and the recurring series will continue. Canceled status cancels this job only, not the entire service. You should think of this status as a skip.

​*To completely stop a service you'll need to delete the active job from the Calendar.

Recurrence: A recurring job in the series can be moved on the calendar but you are unable to work on or edit this job type. All jobs must be toggled to Complete or Canceled for the next recurring service to be generated. At this point, the next service will unlock and become available.

*If you notice your calendar is full of recurring jobs, this means you have not been closing your jobs entirely by elevating them to the Complete or Canceled statuses.

Pending Confirmation: These jobs are awaiting confirmation from your customer. This is due to a system confirmation message which has been sent to your customer.

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