Appointment reminders allow you to send an email and/or SMS message to customers to remind them of a currently confirmed status job. This reduces the number of no-shows.
The email and SMS are completely customizable for your own business process. You can decide whether to include a timestamp or not.
Tips & Tricks
Excluding a time stamp variable will just show the customer the day of service instead of an exact time.
To create more friction in the rescheduling process, exclude the reschedule button from your email and request the customer to call you to reschedule.
The most commonly used reminder frequency is set at one day before the appointment date.
Reminders can be sent manually from the calendar if you do not want GorillaDesk to automatically batch them out. (When sending reminders manually the system uses template Reminder #1)
A history of all sent email reminders is available under Reports / System email history.
You can send a same day reminder / confirmation by putting 0 on the day/s before.
IMPORTANT NOTE: All sending and automated actions are placed in a queue, meaning they will start executing at 9 AM and should be completed before 11 AM. While e-mails won't all send precisely at 9:00 AM, they are queued to send between 9 and 10 AM, and should not be later than 11 AM.