GorillaDesk's SMS Template feature enables you and your technicians to craft and store standardized SMS content, streamlining your messaging activities for greater efficiency.
You can create and manage your SMS template under Settings
Begin by creating your templates:
Go to Settings > Templates > SMS templates > and click the + Add new button
Enter the SMS template name and its content. The preview will display alongside as you type the message. Additionally, link variables are available for your use.
Click the 'Save' button once you have finished.
Now you are ready to use these templates when sending SMS to your customers
Open the SMS communicator, click on the template icon
To view the content of each template, hover your cursor over it; you will see the content displayed alongside it.
Simply click on the template to load to the SMS box or click the 'Use Template"
(screenshot)
For users with permission to access the Settings tab, you will see a 'Manage Templates' option. Clicking on it will direct you to the SMS Templates page in Settings
SMS Per Credit Charge Notice:
SMS credits are based on message segments.
Plain text uses up to 160 characters per credit.
Emojis, special characters, and personalized fields may reduce the character limit and increase credits used.
For example, using a single emoji reduces the limit to 70 characters per credit.
When an SMS contains Emojis, Accented characters, or Special characters, the system switches to Unicode encoding. This drastically reduces the character limit per segment, resulting in higher credit charges.
Triggers & Examples:
Emojis:
😀,🚀,🔥(Note: Complex emojis like the family icon👨👩👧👦can use up to 8 Unicode characters alone).Accented Characters: Vietnamese tones or letters not in the standard Latin alphabet (e.g.,
á,ạ,ồ,ử,ệ,đ).Special Characters / Smart Punctuation (often from Copy-Paste): Smart quotes (
""instead of", or‘’instead of'), long dashes (—), and ellipses (…).
Character Limit & Segment Rules:
Plain Text (GSM-7): The 1st segment holds up to 160 characters. From the 2nd segment onwards, it drops to 153 characters/segment. (Example: 161 plain characters = 2 segments).
Unicode Text (With Emojis/Accents/Special Chars): The 1st segment holds up to 70 characters. From the 2nd segment onwards, it drops to 67 characters/segment. (Example: 71 characters containing a single emoji = 2 segments).